Privacy Policy

Who is responsible for your information

The host you book with decides why your details are needed (to run your session) and is responsible for how they use them. Zaptly operates the software and stores the data on the host's behalf. For account holders (hosts), Zaptly is responsible for the information in your account.

What we collect

• Your name, email address and mobile number, entered when you book.
• Anything you write in the booking questions, such as your background, goals or links.
• The session you chose and the date and time of your booking.
• Payment status and transaction references. Card, UPI and bank details are handled by our payment provider and are never seen or stored by Zaptly.
• Messages you send about your booking, for example over WhatsApp.
• For hosts: your account details, public profile, availability, and the Google Calendar connection you choose to make.

How we use it

• To verify your phone number with a one-time code and to confirm your booking.
• To create the calendar event and video-call link and to send reminders.
• To take payment and issue refunds when a booking is cancelled.
• To let you reschedule or cancel, and to contact you about your session.
• To keep the service secure and prevent abuse.

We do not sell personal information and we do not use it for advertising.

Who handles it for us

To run the service we rely on a small number of providers, who process data only for that purpose:

• Supabase, which stores booking and account records.
• Razorpay, which processes payments.
• Google (Calendar and Meet), which creates events and meeting links for hosts who connect it.
• WhatsApp messaging and email providers, which deliver one-time codes, confirmations and reminders.
• Meeting recording and transcription tools. A session is only recorded if the booking page says so before you book.

How long we keep it

We keep booking records for as long as needed to run your session, handle payments and refunds, and meet legal or accounting requirements. You can ask for your information to be deleted at any time (see below).

Security

Data is sent over encrypted connections, access to records is restricted, and stored third-party tokens are encrypted. No online service can be guaranteed completely secure, but we take reasonable steps to protect your information.

Your choices

You can ask to see, correct or delete the information held about you, or withdraw consent for messages. Deleting information may mean a booking can no longer be managed for you.

Contact

For a privacy question or request, contact the host you booked with, or the Zaptly team using the contact details on the site where you found this page.